Question 1

Is Svich for gyms or for studios?

Accepted Answer

Both. It's one application sold as two products: GymOS for full-facility gyms, which includes workout plans and door access, and StudioOS for yoga, dance, zumba and pilates, which is built around classes, packs and bookings. If you run a gym floor and batches, you don't need two accounts — the extra modules can be switched on.

Question 2

Can I bring my existing members and plans across?

Accepted Answer

Yes. Import a CSV from Settings → Data & Reports → Imports. Svich also scans what you imported and offers to create the membership plans it finds in it, so you're not retyping your price list.

Question 3

Do members get their own app?

Accepted Answer

They get a mobile-first member portal at /m. They sign in with their phone or email — their first password is their own phone number, which they're asked to change — and see their plan, expiry date, payment schedule, full receipt history and any workout plan you've assigned, including the exercise videos.

Question 4

Will it work with our biometric door readers?

Accepted Answer

Yes, as an add-on for GymOS. You assign a device ID from a member's profile and push it to every reader, then they scan at the reader to finish enrolling. Whether a plan opens the doors at all is a setting on the plan, and access is removed from every reader automatically once a membership lapses past its grace period.

Question 5

Can we send reminders on WhatsApp?

Accepted Answer

Yes. Connect WhatsApp or email under Marketing → Manage settings. Four automations ship already written: before a membership ends, when a payment is missed, on a birthday, and after someone lapses. Each has its own timing, channel and send time, and a live preview of exactly what the member receives.

Question 6

Can I control what each staff member sees?

Accepted Answer

There's a permissions matrix under Settings → Security & Access — one row per page, one column per role (Manager, Trainer, Receptionist, Accountant). Tick or untick and it takes effect immediately, with no save button and no waiting for that person to sign out. Owner always has full access. Search obeys the same rules, so nobody finds a record they couldn't already open.

Question 7

What if we track something Svich doesn't have a page for?

Accepted Answer

Add it. Custom fields put extra questions on the built-in Member, Plan, Subscription and Team forms. Custom modules create entirely new record types — PT sessions, nutrition plans, equipment logs, supplement sales — and their records show up on the linked member's profile. No code either way.

Question 8

How do we capture leads before someone walks in?

Accepted Answer

Two ways. Your public page at /g/your-link carries your photos, the plans you choose to show, your timetable and a contact form — nothing is visible until you press Publish. And enquiry forms give you a shareable link for Instagram or a WhatsApp broadcast; every submission can be converted straight into a lead.

Question 9

What does it cost?

Accepted Answer

Starter is $49/month for up to 250 active members, Growth is $149/month with unlimited members and the advanced automation rules, and Enterprise is priced per group for multi-location management. Yearly billing works out at ten months. You can start free and import your data before deciding.

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